Freeware HelpDesk CentreDesk

Description

CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to useCore elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold" Security ensures that only logs assigned to individual technicians can be viewed by them. Provides a flexible workflow. Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm: That the issue has been logged, and the details Quotations (approved or rejected) Log completion Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category. A fully functional Parts inventoryTo maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents issues from falling between the cracks.. Freeware Helpdesk Call Centre ! CentreDesk Group by Merging Technologies. helpdesk freeware software, multi-user enteprise call centre.

Gt - Helpdesk - Help Desk - Freeware - Plumber - Electrician - Artizan - Artisan - Help Centre - Call Center - Call Centre - Helpdesk Software - Help Desk Software - Inventory - Workshop - Centerdesk - Centredesk - Support Desk

Published By:Merging Technologies

License Type:Shareware

Date Added:27 April, 2011

Version:5.303

Price:$99.00

Downloads:17

Size:6.6 MB

Platform: Windows All

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CentreDesk is a freeware multi-user helpdesk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use. Fast, easy help desk call logging, easy help desk call tracking, with the full history of all actions taken.

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