Close Support Service Desk


Close Support Service Desk is a Windows software used by support or customer service personnel to manage service requests, incident reports and administration tasks. The free to use Express Edition of the Service Desk provides for management of organisations, people, tasks and calls and is ideally conformable to any customer service activity. The Standard Edition adds full asset management and a Knowledge Base to provide a highly functional technical support software suitable for internal and external support. An Audit Module is also available for PC auditing with automated tracking of hardware configuration and program installations.The Close Support e-mail Responder
The optional e-mail Responder is a Windows software that automatically handles support requests sent by email.The Close Support Web Module The optional Web Module is a browser software that can be delivered over the Internet or your company intranet.Service Desk Express Edition Features:
1. Contact management for organisations and people
2. Import / update person records from Active Directory
3. Support request management
4. Definable priorities, service levels and business hours
5. Definable support request types and categories
6. Escalation to vendor support
7. Definable request status
8. Full capture of Call history
9. Ticket printing
10. e-mail templates with definable standard paragraphs
11. Document, file and URL links to support requests
12. Solution capture at two levels, service user and technical
13. One-off and recurring tasks
14. Custom fields
15. Definable help for protocols, service level information, etc
16. Service Desk view for impactful team workingService Desk Standard Edition
1. All the features of the Express Edition plus...
2. Asset management for hardware and software
3. Hardware templates
4. Support contract management
5. Assets fully integrated with Calls
6. Fully featured Knowledge Base (KB)
7. Auto-creation of KB articles on Call closure

Free Help Desk Software - Help Desk Software - It Help Desk - It Support - Service Desk Software - Free Helpdesk Software - Free Service Desk Software


License Type:Freeware

Date Added:24 September, 2012




Size:70.5 MB

Platform: Macintosh

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